JAKARTA, October 7, 2026 — The acceleration of digital banking services in Indonesia continues to provide convenience and speed in transactions for the public. However, alongside this increased technology adoption, social engineering-based cybercrimes are also evolving. PT Bank Artha Graha Internasional Tbk continues its efforts to strengthen its digital ecosystem by encouraging customers to remain critical of various cybersecurity challenges.

The Phenomenon of Fake Accounts and Customer Manipulation

One of the biggest current dynamics is the rise of parties exploiting public negligence through impersonation techniques. These bad actors often create social media accounts or instant messaging numbers with profile pictures, logos, and names that mimic official banking institutions.

They proactively contact customers—especially those posting questions in public social media comment sections—and offer instant assistance. At this exact point, manipulation occurs, as the perpetrators direct customers to fake websites or request confidential credential data. Therefore, understanding and anticipating various bank fraud schemes is a vital first step in safeguarding your financial assets.

Careful Steps to Recognize and Avoid Traps

Bank Artha Graha Internasional believes that reliable banking system security must go hand in hand with high customer digital literacy. If you feel doubtful or notice irregularities in the information received, it is highly recommended to perform initial verification through the Bank Artha Graha call center before taking any action.

In addition, customers are urged to practice the following preventive steps:

  • Carefully Verify Accounts: Pay attention to the details of the social media account contacting you. Official banking accounts generally have a verification badge (blue checkmark) and clear information. Do not easily respond to accounts that use random combinations of numbers or letters in their usernames.

  • Ignore Threatening Messages: Fraudsters often use panic-inducing tactics, such as threats of account blocking or sudden changes to monthly transfer fee policies. The bank never unilaterally sends confidential policy information via a personal number without verified identity.

  • Keep Credentials Confidential: Ensure you never disclose confidential data such as One Time Passwords (OTPs), PINs, CVV/CVC codes, or passwords under any circumstances, as the bank will never ask for such data.

Ensure Information Originates from Official Communication Channels

Building secure digital habits is the key to enjoying today's banking convenience. Bank Artha Graha Internasional remains committed to providing secure and transparent services to all its customers.

Given that bank fraud schemes disguised as fake customer service are increasingly prevalent, it is crucial for customers to ensure that all interactions are conducted exclusively through appropriate channels. To avoid this and receive assistance from the Bank Artha Graha call center, customers are advised to use only:

  • GrahaCall (24 Hours): 0-800-191-888-0

  • Official GrahaChat WhatsApp: +62 811-1918-8880 (Service hours: 08:30 - 22:00 Western Indonesian Time)

OFFICIAL CHANNELS OF PT BANK ARTHA GRAHA INTERNASIONAL

To ensure you receive valid information, always access the following official channels:

OFFICIAL SOCIAL MEDIA

  • Instagram: @teman.agi

  • TikTok: @temanagi

  • Facebook: Teman agi

  • YouTube: temanagi oleh Bank Artha Graha Internasional

  • Threads: @teman.agi

  • Twitter: @temanagi


Bank Artha Graha Internasional is licensed and supervised by the Financial Services Authority (OJK) & Bank Indonesia, and is a participant of the Indonesia Deposit Insurance Corporation (LPS).